FAQs

For Pets

What should I expect?

• • Kindness, patience and gentle grooming care. Some of these experiences may be familiar to you or you may be experiencing this for the first time. Either way, my goal is to ensure you feel as comfortable as possible the entire time.
  • For full service packages, you will be brushed so you can expect some gentle tugging. I will also be using some tools to help with styling.
  • We will be washing and drying you – I know this is not going to be your favourite part, so I will try to make it as easy and stress free as possible by adding in some massage techniques.
  • At the end of the service you will walk away with a complimentary accessory and a bounce in your step. Thank you for trusting me to offer you the service you deserve.

What if I get scared?

• • That’s normal. Your parents will let me know if there is anything specific that scares you the most (noise, movements, other pets, people, etc…) and I will target relaxation massage techniques around those areas.
  • I’ll also keep a careful watch on you to see if you are showing signs of being scared so I can tailor the service to support you throughout.

Will it hurt?

• • My goal is to ensure that this service doesn’t hurt you. But that doesn’t mean you won’t be scared or that you won’t have an unexpected reaction to one of the tools or procedures. So just know that I am here for you.
  • There are a couple of areas that these kind of challenges present themselves.
  • I will be trimming your nails – from time to time the quick can be longer than expected. I will do my best to ensure I don’t trim too close. Unexpected movements will be minimized but if something is to happen, I can stop the bleeding quickly and help you feel safe.
  • If you have severe mats, we will choose a grooming procedure that is safe and helps you to look your best. Sometimes there is gentle tugging that feels uncomfortable but we’ll do our best to ensure you feel safe. Sometimes if there are many severe mats I’ll need to discuss options with your parent, which might include shaving.

What if I have to go potty?

• • No problem. We’ll be sure to provide potty breaks as needed. If you’re a dog, I will have a collar and a leash on to take you outside. If you’re a cat, I’ll have a clean little box that you can use.

For Parents

How do I book an appointment?

• • Call 1(506) 467-7188 or email info@pawsmatter.ca.
  • If you call and I can’t answer, I am likely with a pet. Please leave a message and I will return your call as soon as possible.

What do you need to know about my pet before booking?

• • I’d like to get to know your pet and your goals for grooming?
  • For example, goals may include:
    • Style: Primary grooming goal is the style for my pet.
    • Function: Primary goal is the functional benefits of grooming for my pet.
    • Custom: Primary goal is specific to the needs of my pet.
    • Other information: pet name, type (dog or cat), size, breed, grooming special considerations (severe matting, nervousness, aggressiveness, other behaviours or concerns).

What are your cancellation policies?

• • I do understand that from time to time, life happens. Please be considerate of other pet parents and pets.
  • Cancellation notice should be made 24 hours in advance of scheduled appointment.
  • Late for scheduled appointments: If more than 15 minutes late, the appointment will be rescheduled for last appointment of day if available or next available day and time.
  • No shows without 24 hour notice will be rescheduled for next available opening.

What services do you offer?

• • Grooming Packages
  • Specialty Foods & Supplies

How long are appointments?

• • See services chart for time ranges. Grooming Packages.
  • Factors like mat conditions, age and behaviour can affect appointment duration.
  • Call 1 (506) 467-7188 or email info@pawsmatter.ca today for a free consultation.

What vet shots do I need before booking an appointment?

• • Puppy Starter (Parvovirus, Hepatitis, Distemper) and after 16 weeks, Rabies vaccine.
  • Kitten Shots (Parvovirus), after 16 weeks, Rabies vaccine (outdoor felines).

I’d like to bring my pet across the border for an appointment, what do I need to cross the border?

• • Proof of Rabies vaccine for your pet.

What if I have a pet that has behaviour issues?

• • Let’s talk. First, I’d love to understand what issues you are having. Are they anxiety based, aggressiveness, issues with other animals?
  • Safety is a priority and so is your pet. We can make arrangements, including finding a time to offer your pet grooming services outside of normal business hours. We’ll work with you to find the best option.
  • Special appointments are available upon request and as needed to ensure your pet has the best experience possible.

What other policies do you have?

• • See our shop policies here.